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Free Shipping for orders over €50

Copy of FAQs



Do you want to create a new account?

You can create a new account by hovering over "Register" at the top of the homepage. A window will open. To create an account, the following information is required: Mr/Ms, first and last name, date of birth, country, e-mail address and a personal password. You can change your personal information at any time. This information is confidential and will not be passed on to third parties. Do you want to change your personal information? To modify personal information, simply log in to You will be able to view and change your personal information by clicking on "My data" in the left menu.

Did you forget your password?

It is possible to place orders on without creating an account. After placing the desired items in the shopping cart, you will be redirected to the checkout page.

Select the "Proceed as a guest" option and once you have entered the billing information, delivery address and selected the desired payment method, it will be possible to proceed with the payment by clicking on "Complete your order".

You can create an account with this order on the "Your details" page by checking the box "Create your account for your next purchase".


What payment methods are accepted on

Payment methods vary according to the country of delivery. Payment by credit card is accepted for most countries. Have you made a bank transfer and would like to know if we have received the payment? The order will be shipped the day following receipt of payment on our current account. You will receive an email containing the tracking number of the shipment.

When is my credit card charged?

In case of payment by credit card, the amount relating to the order will be pre-authorised, i.e. reserved for The pre-authorization is a verification of the validity of the credit card and the availability of the foreseen amount. The credit card's availability to purchase will be reduced by the pre-authorised amount which however will not yet be debited. Once the order has been sent, the corresponding amount will be deducted from the credit card. If the order is canceled before shipment, your credit card will not be charged and the pre-authorisation will be cancelled. Please note that the pre-authorisation lasts approximately 7 days and the cancellation times depend on the bank.

What is the refund procedure in the event of a return?

The refund times are within 14 working days from the day you sent the goods back, but the refund can be delayed if the goods have not yet been received or there is proof of their return to the sender. Please take into account the times processing necessary for the bank to process the request. The refund of the return will be made through the same channel used for the payment (bank account, Pay-Pal,…) with the exception of some cases. For more information, please consult the " Refunds " section. You can also receive a refund for your order in the form of a purchase voucher, which can be used on Please indicate this preference when completing the return form. The purchase voucher will be sent to the e-mail address of the own account on


What are the shipping costs?

Shipping methods and costs vary according to the country of delivery. You will be able to see a table with indicated shipping costs for the selected item in the product sheet in the "SHIPPING TIMES AND COSTS" section. For more information, please consult the section " SHIPPING TIMES AND COSTS ".

Is the order covered by insurance during transport?

The order is covered by insurance throughout the shipment. In the event of loss, the customer will be refunded the amount paid. is himself responsible for the return shipment.


Do you want to return one or more items from an order?

All items purchased on - even items on sale - can be returned. The satisfaction of our customers comes first and making a return is quick and easy. If for any reason you are not satisfied with your order, you can return the product purchased by notifying us within 14 days from the delivery date. The return shipping costs are borne by the buyer. If you decide to return for a size exchange, the exchange shipping will be free. Please keep in mind that we can accept the return only if it comes from the country of delivery. For more information, please see the " Returns and Refunds " section.


Are the articles on authentic? only sells authentic products. Each item purchased is shipped in its original packaging. All items are purchased with a regular invoice.


In case of further information or questions, contact Customer Service at

The service is active from Monday to Friday from 8:00 to 18:00 CET (except public holidays recognized in Italy).